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Troubleshooting
If you don't see all of the devices that you expect to see, follow these steps:
- Make sure that you are connected to the Internet, so that Windows can download the necessary drivers
- Disconnect the device from the computer and then re-connect it
- Click the "Scan for Devices" link in the bottom-right corner of the Hardware tab
If that doesn't work, follow the steps for the type of device that is missing.
- Make sure that the Control Hub is plugged in via USB-C, not Mini USB
- Make sure the Control Hub has had a chance to finish starting up, and that its light is green
- Unplug the Control Hub from the computer and plug it back in
- Make sure that the Control Hub is running version 5.5 or later of the Robot Controller app
- Make sure the Control Hub has had a chance to finish starting up, and that its light is green
- Make sure that you are currently connected to the Control Hub's WiFi network
- Try rebooting the Control Hub. Re-connect to its WiFi network after its light turns green
- Plug the Control Hub in via USB instead
- Make sure that the Expansion Hub is in the active configuration file
- Make sure that the Control Hub is running version 5.5 or later of the Robot Controller app
- Make sure that USB debugging is enabled in the Developer Options
- If you can't find Developer Options anywhere in the Settings app (it may be listed on a System screen or similar), make sure it is enabled by tapping on the Build number 7 times on the About screen of the Settings app.
- Unplug the phone from the computer and plug it back in. Look for a prompt to allow USB debugging, and click OK when it comes up.
- Make sure that the ADB driver for your Android phone is installed. For Motorola phones, do this by installing Motorola Device Manager.
- Make sure that the SPARK MAX is not being used by another application, such as the REV SPARK MAX Client
- Unplug the SPARK MAX from the computer and plug it back in
Last modified 25d ago